| I. |
Be Heard. Communication is the single most important factor in protecting your rights. We strive to respond to all client phone calls immediately, and guarantee to return them within 24 hours. You will also receive an emergency contact number on which you can reach attorney Jennifer V. Abrams or Vincent Mayo or Robert Cerceo any time, including weekends, evenings and holidays. |
| II. |
Fair Billings. We guarantee to provide you with a written retainer agreement which states our responsibilities and legal fees prior to starting work on your case. Your billing statements will include the date of any services rendered, a description of the service and the time spent, and the legal fees and costs. |
| III. |
Know Your Case's Status. We guarantee to regularly update you regarding any and all developments in your case. This will include pertinent dates of scheduled meetings and court hearings, as well as copies of all correspondence and other materials. |
| IV. |
Convenient Meetings. We strive to hold all meetings and conferences at times that work well with your schedule. |
| V. |
Treated Courteously. In exchange for the confidence you have placed in us, we guarantee you will receive the respect and courtesy you deserve when working with our attorneys and staff. |
| VI. |
Efficient, Professional Service. While the efficiency of the courts and other parties involved in your case is beyond our control, we guarantee that your case will never suffer a delay as a result of our attorneys and staff. |
| VII. |
Confidence. We guarantee to keep all of the information you discuss with us absolutely private, unless you instruct us to disclose this information. |
